2022 Annual Conference: Opening Symposium

Step Up and Lead: Leadership Workshop - Deputy Chief Frank Viscuso
Thursday, October 20th, 8:15 - 11:15 am

Session Description
Most of the problems many leaders and people in management positions encounter can be directly attributed to poor or ineffective people skills. This is an interactive culture development program with a group exercise that is designed to motivate your personnel, create unity, and help the leaders of your organization develop your culture by design rather than default. This workshop is perfect for leaders, officers, managers and people who are preparing to step-up into leadership roles. 

This class covered the following skills:

  • Mentoring and Succession Planning
  • Critiquing others (How to do it right)
  • Delegating (The who, what, where, when and why of delegating)
  • Preventing Freelancing and divisiveness (one team, one mission)
  • Dealing with subordinate Issues (How to lead difficult people)
  • Post Incident Analysis (How and why we should learn from past experiences)
  • Leading through change and difficult times
  • Building Morale (8 tips to increase morale)

Deputy Chief Frank Viscuso
Frank Viscuso served the Town of Kearny, New Jersey (Hudson County) for twenty-seven years before retiring at the rank of Deputy Chief. He is the author of 8 books including Amazon bestsellers Step Up and Lead, and Step Up Your Teamwork. Chief Viscuso is a highly sought after, internationally recognized speaker who has the ability to move people to action. Over the past decade he has traveled throughout the United States, Canada and Europe and spoken to hundreds of audiences on many topics that include leadership, team building, and customer service. His clients include emergency service workers, sales teams, U.S. Armed Forces, the healthcare industry, small businesses, and large corporations (including Exxon/Mobil). Frank has provided Keynotes at West Point Military Academy and various Universities and has been chosen to be a Keynote speaker for FDIC International in 2022. His seminars and speeches are designed to introduce people to the top traits associated with leadership and to equip them with the skills they will need to lead, inspire, and motivate their teams. Every organization’s culture is either created by design or default. Creating a culture of exceptional service does not happen by accident. Chief Viscuso connects with his audiences through his passionate and often humorous delivery. His “High energy” and “highly-motivational” seminars are designed to equip people with the necessary skills they will need to excel in their chosen field. His proven theories, methods and techniques will help your organization provide exceptional customer service and make a great impression on the people they connect with on a daily basis.